Refund Policy

Last Updated: 19/9/24

Slim Science is committed to providing high-quality personal training services. We strive for complete client satisfaction, but we recognise that there may be occasions where a refund or service adjustment is necessary. This Refund Policy outlines the terms under which refunds or adjustments may be granted.

1. Refund Eligibility

Refunds are generally not provided once services have commenced. Refunds may be considered under the following conditions:

Service Not Started: If you cancel your service before any personal training session or program has begun and within 14 days of payment, you may be eligible for a full refund.
Failure to Deliver: If Slim Science is unable to deliver the agreed-upon services due to an error on our part that cannot be corrected within a reasonable timeframe, a partial refund may be issued based on the proportion of services not delivered.

2. Non-Refundable Services

Commenced or Completed Services: Once a personal training session or program has begun, the service is considered non-refundable.
Monthly Retainers or Subscription Services: Payments for ongoing monthly or subscription-based services are non-refundable once the service period has started. Cancellations will take effect in the next billing cycle, and no refunds will be issued for the current cycle.
Custom Services: Customised training plans, one-time consultations, or specialised fitness programs that have been delivered are non-refundable.

3. How to Request a Refund

To request a refund, please contact us at hello.slimscience@gmail.com with the following details:

Your full name and contact information.
The training program or service you purchased.
The reason for your refund request, including any relevant supporting details.

Refund requests must be submitted within 14 days of payment or the disputed service delivery. We will review your request and respond within 14 days.

4. Refund Process

If a refund is approved, it will be processed using the original payment method within 14 days of the refund approval date. You will receive confirmation once the refund has been processed. Refund amounts will be calculated based on the portion of services not delivered or impacted.

5. Service Adjustments and Credits

In lieu of refunds, Slim Science may offer service adjustments, corrections, or credits toward future services to address any issues. These resolutions will be determined on a case-by-case basis, depending on the nature of the service and the client’s concerns.

6. Cancellations and Missed Sessions

Cancellation by Client: Clients may cancel their service at any time by notifying Slim Science in writing. Cancellations will take effect at the end of the current billing cycle for subscription services, with no refunds for the current cycle.
Cancellation Due to Illness or Emergency: If a client is unable to attend a scheduled training session or class due to illness or an emergency, they must notify Slim Science at least 24 hours in advance. In such cases, the session may be rescheduled at no additional cost or credited toward future sessions. Failure to notify within the required time will result in the session being forfeited, with no refund or rescheduling.
Last-Minute Cancellations: If the client fails to attend a scheduled session without prior notice or cancels within less than 24 of the session, the session will be considered forfeited, and no refund will be provided unless agreed upon at Slim Science’s discretion.
Cancellation by Slim Science: Slim Science reserves the right to cancel services at its discretion, including but not limited to instances of non-payment, breach of terms, or inappropriate conduct by the client. In such cases, refunds or rescheduling will be issued at Slim Science’s sole discretion based on the circumstances.

7. Dispute Resolution

In the event of a dispute regarding payments, refunds, or services, both parties agree to attempt resolution through negotiation or mediation before pursuing legal action. This approach helps maintain a positive and professional relationship.

8. Changes to This Policy

Slim Science reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Clients will be notified of significant changes through our website or via direct communication.